Frequently Asked Questions

We are committed to making our website accessible to everyone, including individuals with disabilities. If you experience difficulty accessing any part of this site, please contact us using the chat icon at the bottom of the page or reach out to us HERE.

We welcome your feedback as we continue our efforts to improve the accessibility and usability of our website.

All Young the Giant VIP packages must be purchased online. Packages will go on sale beginning with the Young the Giant Artist Presale on Wednesday, February 18 at 10am local time. Click “Buy Now” next to your desired package and you will be directed to the venue’s ticketing site to secure your packages.

Yes. VIP packages are limited to 6 tickets per transaction.

If you require ADA accommodations for your VIP experience, please submit your request as soon as possible by contacting us HERE and include the following information:

• Purchaser name
• Purchaser email
• 100x order number
• VIP package name
• Number of tickets in order
• ADA accommodation request details

Providing complete information helps us support your request efficiently. ADA requests are processed in the order received and are subject to availability.

Accessible seating availability and configuration vary by venue. Once your request is received, our team will review available options with you.

No. VIP packages may not be used for promotional giveaways. Please refer to our Purchase Policy for additional details.

If you need further assistance, please click the chat icon in the bottom right corner of the page or contact us HERE. Our Guest Services team is happy to help.

Age restrictions vary by venue. Most shows are open to all ages, but we recommend checking your local venue’s website for specific age policies.

Ticket types vary by venue. Where available, guests may choose between Premium Reserved seating or General Admission during purchase. Please review ticket details carefully to ensure you select your preferred option.

General Admission (GA) VIP tickets provide entry without an assigned seat. Guests may be directed to a designated standing or seating area, depending on the venue.

GA VIP packages include early venue entry (where available), allowing guests earlier access to the venue.

A Premium Reserved VIP ticket includes an assigned seat. Seat location details will be displayed during the purchase process before you complete your order.

No. Platinum tickets are not VIP tickets and do not include VIP amenities or experiences. Please use the information provided on the venue’s ticket ticketing page to ensure you are purchasing an official Young the Giant VIP package.

Ticket delivery options will be presented during checkout and vary by venue. Please review delivery details carefully when completing your purchase.

VIP check-in details, including location and timing, will be emailed to the purchaser 5–7 days prior to the event. Information may vary by show based on artist and venue schedules.

All VIP merchandise will be distributed at the 100x VIP check-in on the day of the show and must be picked up onsite.

Merchandise cannot be shipped before or after the event.

Onsite merchandise storage is not available. Guests are responsible for their items during the show. 100x is not responsible for lost or misplaced merchandise.

No. VIP packages do not include parking. Please consult your venue’s website for parking information.

Bag policies vary by venue. Please check your local venue’s website for specific restrictions.

VIP packages are non-refundable. Please review our Purchase Policy for full details.